Order cancellation

All orders can be cancelled within 12 hours. Any custom products CANNOT be returned. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.


We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Please contact us, csteam@mademynail.com .

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

Customers will be responsible for paying return shipping costs.We do not offer free return unless the product was damaged or incorrect items have been sent.


*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page.